How it works
This webpage is free for everyone to browse, however to view prices and order online you must register with us as a business customer. Please use the registration link. If you are not a business customer please go to our retail online shop at www.greenpackshop.com.au.
Who can register?
Every commercial business in Australlia regardless of trade. We do require ABN number, some personal details and a physical address for freight calculation. We do not serve businesses outside Australia. All overseas registrations will be disabled and we will not fulfill any orders outside Australia.
How do we calculate freight?
We offer you two different shipping options: Startrack Express and Australia Post. We have freight cost calculators installed for both options. All freight is calculated accurately by using exact measurements of every item and added together. Most freight is calculated by volume and not by weight. Should you require palleted freight you can contact us to give you a personalised freight quotation.
We endeavour to charge freight at cost!
Form of payment
Our preferred method of payment is direct deposit into our bank account! Credit card transactions on wholesale purchases attract a 3.24% credit card surcharge! This is the amount we get charged by the bank.
Computer/Software and Browser Problems
Our site is free of viruses and spyware and therefore safe for everyone to use. If you experience any form of computer related issues we recommend the following, this will in most cases resolve the problem:
- log out from the Green Pack site, close your browser and re-open your browser.
- Clear cache in your browser(most common 90% of problems): your internet browser (Internet Explorer, Safari, Firefox) cache memory on your computer can sometimes produce effects which may interfere with your currrent site visit, especially if you did not log out properly after your last visit. Always remember to log out from any website you visit.
- Internet Explorer 8: click tools/delete browsing history/ then click on delete "temporary internet files", this will in most cases fix all browsing issues. We recommend to also "delete cookies" and "delete forms". This will also speed up your computer in general! To further improve computer performance click tools/internet options/general/browsing history/settings and make sure the box "never" is checked.
- Mozilla Firefox: click tools/options/privacyprivate data/clear now and make sure "cache" is checked (uncheck other items!)
- log in to the Green Pack site.
- Once you have followed the procedure you won't need to do this again, however clearing of cache should be part of a weekly general computer maintenance as should be the use of frequently updated anti virus software and at least a monthly scan of your whole computer!
- Happy browsing!
Terms of Service
We like our customers to be happy with their purchase!
If you are not completely satisfied with your goods we gladly offer you a refund within 30 days of order placement.
You may cancel your order at any time. If you have already paid for the order you will receive a full refund as long as the order has not been despatched.
No orders will be despatched until full payment is received! For urgent orders please email or fax the deposit slip or proof of transfer from your bank. Supply of a transaction or deposit number only is not sufficient.
Once the order has been despatched - after full payment only, the freight charges and if applicable credit card transaction fee of 3.24% will become non - refundable.
Return freight cost needs to be carried by the purchaser.
Our online system is based on 'order form'. Once an order has been placed and freight charges calculated you will be sent a final invoice via email.
We charge freight cost at the same rate we get charged by the carrier.
Refunds for fulll boxes/packs of unused items only!
Late payments
Account customers and all customers who have received goods prior to payment must strictly obey payment terms as shown on the invoice or as otherwise agreed. We reserve the right to charge late payment fees on all outstanding amounts 7 days or longer past the due date.
Late payment fee schedule for customers who have received goods but have not paid for them:
7days late: $30.00. 30 days late: legal cost $120.00 for claim registration plus all outgoings. 60 days late: additional legal fees will be added to the account. Interest charged on late payments: 21% p/a from due date. We reserve the right to enforce these amounts in full. It is our preferred option that all customers pay their invoices on time as we pay our invoices on time.
Green Pack
GST related questions
Green Pack is a wholesaler to businesses and ABN holders. All prices displayed on this website are excluding GST. 10% GST will be added during the checkout process. Green Pack is a GST registered business, our ABN number is 32 086 979 437.
Why are prices displayed without GST?: GST is not a cost to GST registered businesses in Australia. All GST, included in any business purchase, can be claimed back on your next Business Activity Statement (BAS), provided that you are registered for GST. Prices excluding GST are usually considered net prices, that display the actual cost to your business. Most business customers are familiar with this procedure and it is common practice for Australian wholesalers to quote and display "net prices" only, without GST, even though you will be charged for GST in the final transaction. It would be misleading and confusing for business users to display wholesale prices inclusive of GST. This is not just a marketing tool!
