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— PayPal: PayPal is an easy and secure payment method thanks to their advanced data encryption and anti-fraud technology. You will require a PayPal account before using this service. When checking out your order you will be prompted to log in to finalise the payment.

— Credit Card: We only accept Visa and MasterCard. These opnline credit card payments are also processed through PayPal’s secure server. You are not required to log in or be registered with PayPal to use this service. There are no fees for credit card payments.

— Direct Deposit or over the phone payment: These options allow you to pay after you confirm your purchase, by direct depositing into our bank account or calling to pay by credit card over the phone. An invoice will be generated and emailed with the payment information. We only accept Visa and Mastercard.

We require payment before goods are shipped.

Firstly, we suggest checking all the shipped boxes as we will often mix items in the same box. Secondly, orders of more than one box are sometimes delivered in separate deliveries. Please check with StarTrack using your tracking consignment via www.startrack.com.au. Your consignment will mention a 'Partial Delivery' if only part of the consignment has been delivered and the rest is still on its way. You can call StarTrack on 13 23 45 for assistance.

In the event that there are any missing or incorrect items in your order, you can call or email our office, and our friendly staff will organise a solution.

Our returns policy as well as the rest of our terms and conditions can be read here
There are some products which cannot be returned in the case of a 'change of mind'. The reason is because these products do not come individually packaged, meaning under health and safety regulations they cannot be resold. All items which are affted by this returns policy will be labelled in their product description.
Latest News!

Here at Green Pack, we have new products arriving constantly. We keep in touch with the latest things that are happening in the green hospitality scene, we talk to our customers and suppliers so we are able to make sure we have what customers want.