MELBOURNE / VICTORIA ORDERS
To all our Melbourne customers we stand with you in these difficult times and stand ready for when you start getting back to normal.
For those still able to operate and are still ordering from us:
Delivery times may take longer than usual due to covid-19 cut backs in staffing at StarTrack and AustPost. Please make sure that your delivery address is still able to receive deliveries, residential addresses should be ok. For business addresses; if there is no "authority to leave' please ensure that a person will be there to accept delivery. If the courier company deems that delivery is not possible due to a perception that the premises is closed due to lock-down, the goods will be sent back to us. We can re-send the goods, but it will incur a fresh freight charge. If you think this may happen to you, perhaps put a sign out to indicate that you are still operating and able to accept deliveries.
Stay strong, and above all, stay covid safe.
To do our part to stop the spread of covid-19 we have introduced extra safety procedures to protect customers and staff as of Monday 23/03/2020.
- To limit walk-in customers, we prefer orders to be placed online, by email or phone. We are also no longer accepting cash as a form of payment at this time
- We have changed our policy for 'change of mind' returns and refunds. Due to the current virus threat and the nature of our products, we no longer offer 'change of mind' returns or refunds until further notice. Returns and refunds for wrongly delivered or damaged goods still apply under the consumer law
ORDERS AND DISPATCH UNAFFECTED
Our dispatch and delivery system is fully operational using StarTrack and AusPost. Delivery times are within the normal range.
We have stock of all advertised items. If an item goes out of stock we disable the cart functionality for this item. If a shortage occurs you will be notified within 24hours of placing the order or longer if the order was placed over the weekend or public holiday.
Keep Business Running with Home Delivery!
As the COVID-19 situation develops, there is some uncertainty about how it will affect the hospitality industry. There are however strategies which can help you keep things running.
For our restaurant, takeaway and cafe customers—who aren’t doing it already—you could consider introducing a form of home delivery! With apps such as Uber Eats, Foodora, Menulog, Deliveroo etc. it’s easier than ever to keep your customers happy, while also keeping business running. Many of these delivery services offer a ‘no contact’ home delivery option, making it a safe alternative. These apps can be accessed via the app store, or Google Play.