How quickly will my order be despatched?
If the order is placed and paid for before midday, in most cases we will despatch that very afternoon. Otherwise, it will go on the next day’s despatch.
Internet orders have preference over phone orders and sample orders.
If any item goes temporarily out of stock, we will call or email you to give you an update.
What types of delivery methods does Green Pack offer?
Startrack, Australia Post, pick up from our warehouse in Billinudgel NSW or local delivery in Byron Shire and the Gold Coast. *Conditions apply.
Startrack is recommended if your order is more than one carton in quantity. The rates are much better value for bulk freight. You will be notified by email about the delivery day. Please check your junk mail folder if you have not received a tracking email or text.
Select from two options:
- I agree to have the goods left at my premises at my own risk.
(You will be able to give delivery instructions in the final step).
- The shipping address will be attended 9am to 5pm weekdays and I agree to a $15 second delivery charge in the event no one is at home during a delivery attempt.
Please provide specific instructions in the final step of the check-out process.
If the delivery instructions are unclear, we will contact you for further instructions before despatching. This may delay the order making the truck until the next day.
Does Startrack deliver to PO Boxes?
Startrack do NOT ship to PO Boxes. A street address needs to be provided.