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The minimum order quantity is 1 item. An item can come in either box, pack or sleeve form. We cannot break sleeves, but if the product has a sleeve quantity advertised the minimum order quantity is 1. Shipping is based on the weight, volume and postcode you are shipping to.
Yes, we offer sample packs. The majority of the sample products are free, however some products, depending on size, may incur a charge. We charge for shipping which will vary depending on which shipping method you choose.
Please use the ‘Contact Us‘ form and we will respond with the sample procedure.
Yes. Custom printing is available on a lot of our products. There are minimum quantities, set up costs and set time frames involved. Please email an enquiry via the ‘Contact Us‘ page with the product, quantity, lead time and location of delivery for us to follow up on and respond promptly.
The most common reason for not receiving correspondence from us are:
Don’t hesitate to contact us if you believe you may have incorrectly entered your email address or haven’t received any correspondence.
At Green Pack, we try to reuse boxes wherever possible, so please do not be alarmed if you receive a parcel that has a different product mentioned on the outside of the box. We may also mix combinations of different items into a single box, so make sure to check all boxes on delivery.
Composting refers to the process of producing compost through aerobic decomposition of biodegradable organic matter. Please refer to our introductory article on home and commercial composting, as well as which products and materials are compostable. The article can be found here.
If your order is placed and paid for before midday, we will do our best to dispatch it that afternoon. Otherwise, it will go on the next day’s dispatch.
*Disclaimer* Though we do our best to dispatch every order as fast as possible, there are certain factors that are out of our control that may affect delivery times. Due to the pandemic, there has been more stress on the transport network, which may affect delivery times.
No. StarTrack does not ship to PO boxes. A street address needs to be provided. However, Australia Post will ship to PO boxes.
Australia Post delivers to PO Boxes.
To avoid potential delivery delays, please specify the actual premises signage of the shipping address if you are sending to a business address. The delivery driver will be looking for the name printed on the label.
The StarTrack driver will only leave the parcel if it is safe to do so. This is entirely at the discretion of the StarTrack driver. If the driver does not feel the specified spot is safe at the time of delivery, the parcels will be returned to the depot. A second and subsequent delivery fee will be charged. We apologize for any inconvenience.
No. StarTrack will not call before delivery. The shipping address needs to be attended between 9am – 5pm Monday to Friday if you require a signature. Alternatively you can provide ‘Authority to Leave’ the goods if the delivery address is unattended. Be sure to leave detailed delivery instructions to best assist the driver.
When you’re giving the authority to leave the goods unattended, you need to provide clear and detailed instructions.
For example: “It’s the second house in the complex, leave at the front door out of sight, front gate has a latch”.
Please also provide clear instructions regarding building or suite number/level, and buzzing intercoms/door bells. If there are any concerns with the accessibility of a delivery address, we recommend choosing an alternative address to avoid a failed delivery.
Schools need to provide opening and closing times, as well as an exact location for the delivery. StarTrack does not drive down long driveways. They also do not open gates in most cases. Please try to minimise any complications for delivery.
For urgent deliveries of smaller weight and volume orders, we can calculate next day Air Freight with StarTrack. This is not offered on the website. You will need call or email an enquiry via the ‘Contact Us‘ page.
Please visit the StarTrack support web page for further information regarding StarTrack deliveries.
The Australia Post shipping cost is calculated automatically for a single carton at the checkout. This shipping cost will vary and is based on the size of the item. The online calculator is not set up for multiple cartons. For more than one carton we need to provide a manual calculation based on the weight and volume and postcode of delivery.
It is most cost effective to use Australia Post when shipping to remote and regional areas.
You will need call or email an enquiry via the ‘Contact Us‘ page.
Yes. We are located in the Byron Shire, Northern NSW.
Simply select ‘Click & Collect’ as the delivery method. Please advise when you would like to pick up the order in the comments section at the end of the checkout. Please allow at least one hour for us to prepare your order.
Our address is:
1/11 Lucky Lane, Billinudgel, NSW 2483
Opening hours: 10am to 4pm, Mon toFri
You will need call or email an enquiry via the ‘Contact Us‘ page.
Yes, you can organise your own courier but you will need to consult us first. You will need call or email an enquiry via the ‘Contact Us‘ page.
*Please note that we charge an administration and handling fee.
All freight/shipping costs are automatically calculated from the total weight and volume of the items in your shopping cart, as well as the postcode of your delivery address. Therefore the costs will vary depending on your order. You can use the ‘Shipping Estimator’ found on the cart page to get an estimate, however the final shipping costs are displayed at the checkout.
StarTrack: Approximate delivery times: Sydney/Brisbane/Gold Coast 1-2 days (95% of orders ship overnight), Melbourne/ACT/QLD/NSW and rural areas 2-3 days, SA/VIC and rural areas 3+ days, NT/WA 7 days. Some outer suburbs can take longer. Green Pack does not guarantee delivery dates.
Australia Post: Australia Post Parcel is between 3-6 days to most areas.
If you would like a specific ETA, you will need call or email an enquiry via the ‘Contact Us‘ page.
Anytime between 9am – 5pm Monday to Friday. We cannot provide an exact time of delivery.
StarTrack: a tracking number will be automatically sent to the email provided once the goods have been dispatched from our warehouse.
Please check your junk mail folder.
Australia Post: you may receive a tracking number from us via email. However, this service is not automated, and the information provided by AusPost is not very detailed.
If you do not receive a tracking number, please email or call our office.
We recommend deleting your internet browser history/cache.
Firstly, we suggest checking all the shipped boxes as we will often mix items in the same box. Secondly, orders of more than one box are sometimes delivered in separate deliveries. Please check with StarTrack using your tracking consignment via www.startrack.com.au. Your consignment will mention a ‘Partial Delivery’ if only part of the consignment has been delivered and the rest is still on its way. You can call StarTrack on 13 23 45 for assistance.
In the event that there are any missing or incorrect items in your order, do not hesitate to call or email our office, and our friendly staff will organise a solution.
Our returns policy as well as the rest of our terms and conditions can be read here.
There are some products which cannot be returned in the case of a ‘change of mind’. The reason is because these products do not come individually packaged, meaning under health and safety regulations they cannot be resold. All items which are affected by this returns policy will be labelled in their product description.
StarTrack requires delivery instructions.
This helps to ensure a successfull delivery.